Terms and Conditions

1. Offer

1.1 If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

1.2 The offer contains a complete and accurate description of the products, digital content, and/or services offered. Obvious mistakes or errors in the offer are not binding on the Service Provider.

2. AI consultancy and online marketing services

2.1 For the online marketing and/or AI consultancy services for which the Service Provider is hired, specific agreements will be made each time, which both the Service Provider and the Customer must comply with. These agreements will be confirmed to each other by email.

2.2 After written agreement, both parties are bound by the agreements made.

3. E-learning

3.1 Upon registration for an e-learning course, the Customer is obliged to pay the fee for the e-learning course in question by bank transfer, credit card, or directly via an Ideal payment (depending on the payment options offered). Registration for the e-learning course is only final upon receipt of payment.

3.2 E-learning courses cannot be canceled. They always start on an individual basis from the moment they have been paid for in full. If the Customer does not start the e-learning course or stops after the Customer has started, there is no right to a refund.

3.3 The Customer has access to the course for one year from the moment the e-learning course is paid for. If the Customer wishes to continue using the e-learning course after one year, the rate applicable at that time will have to be paid again.

3.4 The login details for the e-learning courses are personal and therefore non-transferable. This means that the login details may not be used by anyone other than the person who registered for the e-learning course. If the login details are used by multiple people, the Service Provider may block the Customer’s access to the e-learning course. In that case, the Customer will not be entitled to a refund.

4. Physical training courses

4.1 When registering for a course or training with the Service Provider, the customer is obliged to pay the fee for the course/training in question immediately via Ideal payment or credit card. Registration for the course/training and e-learning is only final upon receipt of payment.

4.2 The course (with the exception of e-learning courses) can be canceled free of charge up to 3 weeks before the start of the course/training. This must be done by email to info@felipewesbonk.com. If the Customer cancels between 2 and 3 weeks before the start of the training, the Customer will pay 75% of the price. If the Customer cancels within 2 weeks before the start of the training, the Customer will pay 100% of the costs and will therefore not be entitled to a refund. However, it is possible to transfer the place to someone else. If the course fee has already been paid and the Customer is entitled to a refund, this will be refunded within 10 working days.

5. Payment

5.1 The Customer will pay the Service Provider’s invoice within the payment term stated on the invoice.

5.2 If the Customer fails to pay within the specified payment term, the Customer will owe the Service Provider, in addition to the invoice amount, the costs incurred by the Service Provider in order to obtain payment of the invoice amount, as well as interest of 1% per month on the total amount due, with part of a month being counted as a whole month.

5.3 If the Client fails to pay within the specified payment term, the Service Provider may, after notifying the Client thereof, suspend all work for the Client until the Client has paid all amounts owed to the Service Provider.

6. Liability

6.1 The Service Provider’s liability for omissions or errors is limited to the amount charged to the Customer for the assignment, with a maximum of €5,000.00 including VAT.

6.2 The limitation of liability referred to in the previous provision does not apply in the event of intent or deliberate recklessness on the part of the Service Provider.

6.3 The Service Provider shall exercise due care when engaging third parties in the context of the execution of the assignment. However, the Service Provider is not liable for omissions or errors on the part of persons engaged by the Service Provider in the context of the assignment.

7. Customer database and communication

7.1 Upon registration for an e-learning course, a physical training course, or upon agreement to an online marketing service, the Customer’s data will be included in the Service Provider’s customer database for the purpose of performing the service and communication. This data will be retained as long as the Customer purchases services, up to a maximum of 1 year after termination.

7.2 The Customer may at any time request deletion of the data, provided the service has ended.

7.3 The Service Provider has the right to communicate with the Customer by email about other services and products. The Customer may unsubscribe at any time.

8. Complaints and disputes

8.1 All claims and rights expire after a reasonable period of 3 months from the date the Client became aware or could reasonably have been aware of the claim, without invoking it.

8.2 Disputes will be settled by the District Court of Midden-Nederland, unless the law mandates another competent court.

9. Miscellaneous

9.1 The Service Provider’s privacy statement describes how data is handled.

9.2 Prices on the websites are exclusive of VAT.

9.3 These general terms and conditions may be amended unilaterally by the Service Provider at any time.